Reading every AI draft forever is not the safe option
Read every output when an automation starts. Then decide, in writing, when you stop.
Strategy¶
Should you tell customers you use AI? Yes. Here is what to say, and where
Tell customers you use AI, in plain words, before they have to ask.
Nobody in your business decided to use that AI. Your software did.
Most of the AI in your business arrived without anyone deciding to use it.
Before you worry about the AI's mistakes, count the ones you already make
Ask an owner why a repetitive job is still done by hand, and the answer is rarely cost. It is some version of "what if it gets one wrong?"
One wrong line in your knowledge base does more damage than a hundred missing ones
Give an AI assistant your documents and the first worry is always about gaps. The bigger risk is the line that is wrong.
The tool under your automation is about to change: five questions to ask first
Your invoicing automation ran every Monday for eight months. Last Monday it did not. Nobody on your team touched it.
The AI can draft your whole workflow now. That was never the hard part.
Type a sentence. Get back a working, editable workflow. That is where the major automation platforms landed this month, and it is not a demo reel. The thing runs.
Your automation says success. Did it actually do anything?
Most automation failures announce themselves. A step errors out, an alert fires, someone gets an email. Those are the easy ones.
Adopted, not integrated: why most small businesses stall one step past the free trial
Nearly every small business has AI now. Almost none of them run on it.
How much should a small business spend on AI? Budget per outcome, not per seat
Owners ask what they should spend on AI and want a number back. There isn't one.